Engineered and deployed a scalable rescheduling algorithm, bridging call center supply-demand gaps and projected to deliver over $100M in economic impact.
Optimized and adapted airline forecasting, scheduling, and skills routing systems to meet evolving requirements, providing comprehensive training to clients on core logic.
Led the end-to-end development and deployment of a complex data integration and optimization project, reducing processing and service level times by 50%.
Enhanced the FrontlineAI asset, increasing its adoption by 80% across engagements through improved technical documentation and robust analytical visualizations.
Developed a skills-based routing algorithm, improving project initiation times by 40%.
Formulated and integrated a demand smoothing feature into a scheduling optimization program, reducing unserved demand hours by 38%.
Enhanced the CustomerOneW asset, driving increased usage by implementing a new customer acquisition model.
Automated feature selection within retail banking algorithms, significantly preventing data loss (10-50%).
Engineered comprehensive 'Know Your Customer' dashboards to provide actionable insights.
Reduced CircleCI costs by 30% and improved operational efficiency through strategic optimizations.
Authored complete technical documentation for key systems, ensuring knowledge transfer and maintainability.